What is your shipping/return policy?
What is your Lifetime Guarantee?
How do I clean my jewelry?
What is your best-selling piece?
FAQs
Orders & Shipping
What are my shipping options?
Please allow 3-5 business days for our team to process your order once credit card authorization and verification have been obtained. Track your order here.
Orders placed on Saturdays and Sundays will begin processing the following business day (excluding public holidays). Cut off time for overnight shipping is 12:00PM PST. Standard Overnight is delivered M-F, Saturday Delivery is an additional fee.
Methods and Transit Times:
| Type | Cost | Estimated Transit Times |
| Standard Shipping | FREE on orders over $75. $5 on orders under $75. | 4-6 Business Days |
| Expedited Shipping | $12.50 | 2-3 Business Days |
| Standard Overnight | $50 | 1 Business Day |
| International Shipping | FREE for orders over $200USD. $35 on orders under $200USD. | 4 - 14 Business Days |
For more information on how severe weather is impacting shipping in your area, click here: FEDEX, UPS, USPS
ENGRAVED ITEMS: Please allow up to 5 business days before shipping.
SHIPPING FAQ's:
FINE JEWELRY AND ORDERS OVER $1,000
All Fine Jewelry orders or orders valued at over $1,000 are shipped via FEDEX and require a signature upon delivery.
APO/FPO/DPO MILITARY ADDRESSES
All shipments to APO, FPO, and DPO addresses are sent via USPS Parcel Select. Due to military handling time, delivery to some destinations may take up to 45 days.
MULTIPLE SHIPPING ADDRESSES
At this time, we can only ship to one address per order.
INTERNATIONAL
All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Melinda Maria is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. Most countries calculate shipping charges, taxes, tariffs and duties at checkout and the customer owes nothing additional at delivery.
What do I do if my tracking update says "delivered" but I did not receive my package?
Melinda Maria shipments do not require a signature upon delivery, except those sent via FedEX with fine jewelry. While all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product. If you receive a "delivered" message from our carrier but do not receive your package, please contact the carrier after you've checked the entire premises of your home. If you are not able to track down your package through the carrier, our store policy will allow us to either reissue your order or offer you store credit within 14 days of the scheduled delivery date.
How can I track the status of my order?
After your order is shipped, you will receive an automated confirmation email with tracking information. You can also visit this page for tracking details. Please note: some carriers may not have tracking information available for up to 24 business hours after the order has shipped.
Can I cancel or edit my order?
If you need to make a cancellation or adjustment and your order has not yet been fulfilled, please contact us at [email protected]. Once your item is in transit, we are unable to make any changes and you can visit our returns portal to make a return once you receive your order. Please note that, with the exception of full order cancellations, we are unable to edit orders placed through Facebook or Instagram. Partial adjustments can only be made to unfulfilled orders placed directly through our website.
What do I do if my tracking update says "delivered" but I did not receive my package?
Melinda Maria shipments do not require a signature upon delivery, except on orders over $1,000.00. While all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product. Occasionally, a carrier will mark a package as delivered before it makes it to your doorstep, so please allow an additional one to two business days for delivery. If you receive a "delivered" message from our carrier but do not receive your package within the next 2 business days, please contact the carrier after you've checked the entire premise of your home.
What if I am missing items from my order?
Email us at [email protected] with a description of the items missing from your order and your order number. We will get the missing item(s) to you as soon as possible.
What if I entered the incorrect shipping address?
Contact our customer service team via [email protected] with your name, order number and updated shipping address as soon as possible. In the case that your order has not been shipped yet, we will update your shipping information.
Gift With Purchase (GWP):
Free Gift with purchase valid during the timeframe for each GWP event, or while supplies last. No promo code is needed. You pick between gold or silver option, and add the product in your cart when the subtotal meets the GWP threshold. The free gift offer cannot be applied to past purchases, or any orders placed outside the time frame of our promotion.
Free gifts with purchase are available only during advertised periods and while supplies last. No promo code is needed. Gifts with purchase cannot be applied to previous purchases and cannot be returned or exchanged for cash or credit. Promos, loyalty points, or discount codes cannot be stacked with free gifts. Gift cards do not count toward the purchase threshold to qualify for a free gift. We reserve the right to substitute selections if stock is sold out.
Can I cancel or edit my order?
If you need to make a cancellation or adjustment and your order has not yet been fulfilled, please contact us at [email protected]. Once your item is in transit, we are unable to make any changes and you can visit our returns portal to make a return once you receive your order. Please note that, with the exception of full order cancellations, we are unable to edit orders placed through Facebook or Instagram. Partial adjustments can only be made to unfulfilled orders placed directly through our website.
How do I use my loyalty points?
To take advantage of your rewards points, make sure you are logged into your MM account! You can then go to our "Rewards" tab to redeem your points for a unique discount code. Copy that code, paste it at checkout, and enjoy your discount!
What payment methods do you accept?
We accept many forms of payment at Melinda Maria! You can use Debit/Credit Card, PayPal, Shop Pay, Amazon Pay, Afterpay, Apple Pay, Google Pay, and Venmo. Sorry, we are not able to split payment between two methods for a single online order.
Do you have any discounts?
We offer a 10% discount for first-time customers who sign up for our mailing list. Visit our signup page and enter your e-mail address to receive your unique code by email! Please note that only one discount code may be used per order.
How do I apply my store credit?
Store credit is issued in the form of an e-gift card, which will be emailed to you. Please input your gift card code in the "discount code or gift card" box at checkout! If you can't find your gift card email, please email [email protected] and we'll re-send it to you.
Can I use more than one discount code at a time?
Only one discount code may be used per order. Gift cards, however, can be stacked along with discount codes.
Can I check my gift card balance?
Yes, just go here to check the balance of your gift card.
What are MM Rewards?
With our customer loyalty program, MM Rewards, you earn points on every purchase. You can then redeem these for a discount off future orders. If you have an account on our site, you're already a member! Earn reward points for every purchase, following us on social media, and a reward on your birthday. Visit https://www.melindamaria.com/pages/rewards to learn more.
Returns
How do I request a refund or return?
To begin the return process for a refund or gift card refund (including a bonus), please visit our Returns Center!
To return/exchange a product you received as a gift, please contact customer service.
What is your refund policy?
Here at Melinda Maria we believe that life is too short to wear boring jewelry and we are almost positive that you will be happy with your purchase. If in the unlikely event that you are not happy, we accept returns on all unworn items within 30 days of your purchase. Please note that sale items, Mystery items, and personalized and engraved items are not eligible for returns or exchanges.
If you used MM Reward Points on your order, those will be returned to your account when a refund is processed.
What items are not eligible for a return?
Sale items, Mystery items, and personalized and engraved items are not eligible for returns or exchanges.
Can sale items be returned?
Who doesn't love a good sale?! We always try to offer the best discounted price on our sale items and because of this, all sale items are final sale. Please make sure to read all product details on sale items before purchasing.
How do I process my return?
We've partnered with Happy Returns, allowing you to return in-person at one of 2,600 locations across the country.
To start your returns process please click the button below:
Start Your Returns or Exchange
- Enter your order number and billing zip code.
- You will be presented with your order history. Just select the product you wish to return.
- Select a reason for the return and we will give you options for a direct exchange or full refund.
- Repeat steps 2 and 3 for each item you wish to return.
- Review and verify your selections and submit your return.
- After digitally submitting your return, you will be presented with 2 options on how to return your item(s).
- Return your item(s) in-person at a Happy Returns Location. Bring the item(s) you wish to return. That's it! No box or receipt required. You will receive an immediate refund. Does it get any easier than that?! Find a Happy Returns Location near you.
Find a Return Center - Return your item(s) by MailPrint out the return shipping label and affix it to the original packaging and make sure that the products are in the same condition as when you received them.Once your return is received and scanned via mail, a credit will be made in the original form of payment within 7 days. Unfortunately, we cannot refund the original shipping charges. You will receive a confirmation e-mail once the return has been processed.
- Return your item(s) in-person at a Happy Returns Location. Bring the item(s) you wish to return. That's it! No box or receipt required. You will receive an immediate refund. Does it get any easier than that?! Find a Happy Returns Location near you.
Price Adjustments
Melinda Maria is happy to honor a price adjustment on items that are full price and currently in-stock within 72 hours of the retail purchase. Price adjustments are not honored during holiday promotions such as Black Friday or Cyber Monday. We do not honor price adjustments on final sale items or items that were purchased with another promotional discount. To obtain a price adjustment, please send an email to [email protected] within 3 days of your order date. If your order is eligible we will refund the difference to the payment form used during this purchase.
Returns with Gift With Purchase
If you are returning an order that includes a free gift with purchase, we require that the free gift is returned as well. If the free gift is not returned with the order then we will adjust the return amount in retail dollars of the gift..
How do I return my Boox Box for a free gift?
Use your device’s camera to scan the QR code printed inside the purple shipping box you received.
The QR code will take you to a page with instructions on how to send back your empty Boox Box and receive a free gift code.
Important: Boox Box returns are processed separately from product refunds or exchanges.
* Free Gift Offer Details: To use the free gift code, you must purchase one full-price jewelry item. Limit: 1 free gift per order.
How can I get a replacement?
We'd be happy to help you out with a replacement! Please send us your order # and a photo of the damaged item at [email protected] so that we can get started.
Product Information & Care
What is the MM Lifetime Guarantee?
We want you to be 100% satisfied forever with all of your Melinda Maria purchases, as Melinda believes in the lifetime warranty quality of each piece. If, for whatever reason, your Melinda Maria piece is damaged or breaks during normal wear due to a defect in material or workmanship, we will replace it at no cost or give you a product of equal value if we no longer carry that product. Please contact [email protected] for more information.
What are your products made of? What plating do you use?
Our jewelry is nickel-free and hypoallergenic unless specified on a product page. Generally, our gold products are 18K gold plated over brass. Our silver products are silver plated over brass as well. Our earring posts are made with a sterling silver base. Our stones are simulated diamonds, made from the highest grade, conflict-free cubic zirconia.
What is your engraving policy?
We are unable to process engraving requests containing inappropriate language. We will do our best to contact you for alternative language but reserve the right to cancel orders with inappropriate engraving.
How do I clean my jewelry?
We encourage our customers to avoid excessive contact with water, lotions, perfumes & chemicals as these will deteriorate the quality of the plating and semi-precious stones. This usually helps with preserving the life of your Melinda Maria Jewelry. You can follow our in-depth cleaning guide here.
Can I swim / workout in my jewelry?
To maintain the gorgeous unprecedented thick layer of real 18 karat gold or sterling silver we recommend removing all pieces before swimming or exercising. We also have an amazing lifetime guarantee on ALL jewelry; that’s how confident we are in our superior quality of Melinda Maria pieces.
How do I purchase an engraving?
Any engravable piece will feature an "add personalization" button on its product page. If you believe you are viewing an engravable product but don't see this option, please try visiting the page in a new browser or clearing your cache!
Contact Us, Wholesale, Partner
How do I contact customer service?
Email: [email protected]
Customer Service Hours: M-F 9am-5pm PST
Phone: 323.524.9007
Live Chat
Do you have store locations?
Yes! Please visit our flagship retail store in Los Angeles:
740 North La Brea Ave.
Los Angeles, CA. 90038
Hours:
Tuesday - Friday 1 pm - 6 pm
Saturday 11 am - 4pm
Phone: 323-592-3385
Do you offer wholesale?
Yes, we love Wholesale accounts! You can find our application for both domestic or international accounts here. For any questions, please contact us at [email protected].
I would like to partner with Melinda Maria. How do I get in touch?
For collaboration inquiries, please send an email to [email protected]. Include your social media handles and tell us a bit about yourself!
How do I unsubscribe or join your mailing list?
Unsubscribe:
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